Terms and Conditions – Mindful Motoring (Birmingham, UK)
1. Bookings & Lessons
- Driving lessons are subject to instructor availability. Mindful Motoring will always aim to schedule lessons at mutually convenient times.
- All students must be contactable prior to the lesson. Your instructor may call or message on arrival.
- Students must bring their valid UK provisional driving licence to every lesson. Failure to do so may result in the lesson being cancelled and may incur a charge.
- It is the student’s responsibility to bring any necessary items to drive safely, such as prescription glasses or contact lenses.
2. Cancellations
- A minimum of 24 hours' notice is required for the cancellation or rescheduling of any driving lesson.
- For driving test bookings, at least 14 days' notice is required to cancel, reschedule, or amend the test appointment.
- Late cancellations or no-shows may result in 100% of the lesson or test fee being charged.
- If a student cancels more than twice without sufficient notice, Mindful Motoring reserves the right to request full prepayment for all future lessons.
3. Payments & Refunds
- Lesson fees are payable at the start of each lesson unless prepaid as part of a package.
- Payments can be made by cash or bank transfer. Bank transfers must be completed before the lesson and confirmed with the instructor.
- Package deals must be paid in full at the start of the first lesson in the package.
- Refunds for partially completed packages will be calculated by deducting:
- The cost of any lessons already taken (charged at the standard single-lesson rate),
- A £20 administration fee.
- All refunds will be made via bank transfer; the student must provide accurate bank details.
4. Driving Tests
- On the day of your practical driving test, it is your responsibility to ensure you bring all required documentation as stated by the DVSA (Driver and Vehicle Standards Agency).
- Mindful Motoring accepts no responsibility for test cancellation due to missing documents.
- We cannot take any responsibility if the DVSA cancels or reschedules the test for any reason, including examiner availability, strike action, weather conditions, or other unforeseen circumstances.
5. Special Offers & Promotions
- Mindful Motoring may offer promotions with different terms. Where no specific terms are stated, these general Terms and Conditions apply.
- We reserve the right to amend or withdraw offers at any time.
6. Prices & Packages
- While we aim to provide notice of any price changes, Mindful Motoring reserves the right to adjust lesson prices and package rates when necessary.
- Packages are valid for 3 months from the date of purchase unless otherwise agreed.
- Packages are non-transferable between students or instructors.
7. Social Media & Marketing
- With your permission, your instructor may take a photo/video after your successful driving test for use in social media or promotional material on platforms like Facebook or Instagram.
- You will be asked to sign a separate consent form for any image or video use. You retain the right to withdraw consent at any time.
- Any content shared remains the property of Mindful Motoring and may be edited or used in combination with other materials.
- No compensation will be offered for this promotional use unless agreed in writing.
8. Intensive Courses (if applicable)
- Intensive courses or fast-track test prep packages must be completed within 6 weeks unless otherwise agreed.
- For test-day pickups, the location must be either the local DVSA test centre or within 2 miles of it.
- These packages are also non-transferable.